FAQ

How do I cancel or modify an existing order?
Contact us immediately at support@eatnui.com and we will be able to cancel and/or modify your order for you!
Mon, 16 Jul, 2018 at 9:44 AM
What should I do if I need to update my shipping address?
You can update your personal information through your Nui account or you can contact us at support@eatnui.com and we will update your shipping address for y...
Mon, 16 Jul, 2018 at 9:44 AM
How much is shipping?
If you order Nui cookies through our website, shipping varies from $5.95 to $8 depending on the size of your order.
Thu, 3 Oct, 2019 at 7:38 AM
Do you ship internationally?
At this time, we are only able to ship within the US but we are working on offering international shipping.
Mon, 16 Jul, 2018 at 10:01 AM
Do you ship to P.O. Boxes?
Absolutely! We use the USPS priority mail services to ship to these addresses. 
Mon, 16 Jul, 2018 at 10:02 AM
How long does it take to ship?
We know you can't wait to get your Nui cookies! Due to the large volume of order, your cookies typically leave our facility within 3 to 5 business days...
Mon, 25 Mar, 2019 at 11:13 AM
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number and link. You will be able to track your package by ...
Mon, 16 Jul, 2018 at 10:17 AM
I received a notification saying my cookies have been delivered but they aren’t here. I’m not sure what’s going on?
Sometimes the post office will show a package as “delivered,” but it will arrive in 1 or 2 days. If you still don’t receive your package after this time, pl...
Mon, 16 Jul, 2018 at 10:19 AM
Can I change my shipping address after placing my order?
Please contact us immediately at support@eatnui.com and we will try our best to change the address before your order is shipped.  
Mon, 16 Jul, 2018 at 10:19 AM