FAQ

Are Nui Cookies gluten-free?
Absolutely. 
Fri, 13 Jul, 2018 at 10:40 AM
Are Nui Cookies dairy-free?
Unfortunately no. Our cookies contain heavy cream, cultured milk powder and grass-fed butter. Butter makes us happier. 
Fri, 13 Jul, 2018 at 10:48 AM
Are Nui Cookies nut-free?
No. We do not recommend those with severe peanut/tree-nut allergies to consume our products as Nui cookies are produced in a facility with peanut/tree-nut p...
Fri, 13 Jul, 2018 at 10:49 AM
What if I’m not satisfied with my product?
We guarantee that you are 100% satisfied with your order or we will issue you a refund.  To be eligible for a refund, return the remaining unopened product ...
Fri, 4 Jan, 2019 at 1:31 PM
I’d like to return my order, what should I do?
Because Nui products are perishable we cannot accept returns but our customer service team will be more than happy to offer you a replacement order or a ref...
Fri, 13 Jul, 2018 at 10:52 AM
What forms of payment of payment do you accept online?
Credit Cards: Visa, MasterCard, American Express, Discover PayPal: Visa, MasterCard, American Express, Discover Google Pay: MasterCard, American Express,...
Fri, 13 Jul, 2018 at 11:04 AM
What can cause my order to be delayed?
Incorrect Address/Missing information: Your order will be returned to us by the carrier and our customer service team will contact you to verify your ship...
Mon, 16 Jul, 2018 at 9:24 AM
Can I include a message with my order?
Yes, all you have to do is email us your order number and personalized message at support@eatnui.com.
Mon, 16 Jul, 2018 at 9:25 AM
Do you offer wholesale?
At this moment, we only sell directly through our website. However, we’re working on a few things behind the scenes to make this possible.
Mon, 16 Jul, 2018 at 9:42 AM
Why isn’t my promo code working?
If you’re promo code isn’t working, this may be the reason why:  Have you already used this promo code? Our promo codes can only be used once.  Is the...
Mon, 16 Jul, 2018 at 9:43 AM